How to Change Your Email for SOLIDWORKS Accounts

You might need to change your email for a number of reasons, whether it’s for a rebrand, a new role, or changing companies. No matter the reason, every once in a while, we all need to change our email addresses.

These days, our emails can be attached to so many things, and remembering what all needs to be updated can be a pain. Below are the typical places you would need to update your email for SOLIDWORKS-related accounts and the steps to change it.

3DEXPERIENCE Certification Center

The 3DEXPERIENCE Certification Center is where your verified SOLIDWORKS certifications are from. Additionally, this is the login you will use when claiming a voucher, taking an exam, or seeing the other certified SOLIDWORKS users across the globe.

To change your email associated with the 3DEXPERIENCE Certification Center, follow these steps:

1. Log in with the email currently associated with your virtual tester account.
2. Click Settings in the header bar at the top of the screen.
3. Change the email listed in your account.
4. Click UPDATE INFORMATION to confirm.

3DEXPERIENCE ID

Your 3DEXPERIENCE ID gets you into many different places in the SOLIDWORKS world. First, it is the account you will use to access the SOLIDWORKS Downloads page, active service requests, and the user forums. If your company is using the 3DEXPERIENCE platform for data management or other cloud-enabled tools, this ID will also be your login for those.

Changing your 3DEXPERIENCE ID email

To change the email associated with your 3DEXPERIENCE ID, follow these steps:

1. Navigate to your 3DEXPERIENCE 3DPassport profile.
2. Change the email listed in the box on the profile page.
3. Click the Update button.

In the event that you start at a new company, you may be better off creating an entirely new account so nothing is tied back to the old position. This is especially important when tying SOLIDWORKS Subscription status back to your company’s assets to get you access to the subscription benefits.

SOLIDWORKS Serial Number Activation

When you go to activate or reactivate a SOLIDWORKS license, you are prompted to input an email address. Prior to 2022, SOLIDWORKS had online licensing that would tie the activation to a specific email, allowing you to simply log in to SOLIDWORKS.

SOLIDWORKS Product Activation email input

Nowadays, this email is mainly for better bookkeeping on who is using the license, and it can help Technical Support better understand the history of the license while troubleshooting. You can just put in the new email address without concern that it will cause a mismatch in the background.

Other Places to Change Your Email

While this is not an exhaustive list of where your email might be used for SOLIDWORKS accounts, it outlines the typical places that need to be updated. Whether you’re a new SOLIDWORKS convert or a long-time user, it is a good idea to take note of where your email is needed in case you need to update it.

Often, following the steps outlined above will be all you need to change your email, but there are times when you will lose access to your accounts completely. In those instances, the TriMech Group is here to help. Our dedicated Technical Support team can assist in recovering and changing your email.

To contact our Technical Support team for assistance, click here.