Key Resources to Troubleshoot SOLIDWORKS PDM

SOLIDWORKS PDM is a vital tool for managing and organizing product design data across your organization. Having it function properly and run smoothly is critical to the success of your business.

Whether it’s a result of a nefarious user, a well-meaning adjustment, or a hardware reconfiguration, there are times when you need to troubleshoot SOLIDWORKS PDM. Knowing what resources are available and how to work through connection problems to workflow snags can save time and reduce frustration.

SOLIDWORKS PDM System Log Files

SOLIDWORKS PDM comes well-equipped with multiple log files that can help easily diagnose an issue with the system. These log files provide critical information to the green SOLIDWORKS PDM admin and the seasoned user alike. Our technical support team may also request the log files to aid in further troubleshooting should it reach that point.

Here’s a quick overview of the different logs and where to find them:

• PDM Client Log File: The SOLIDWORKS PDM Client Log file is available via the Administration tool under Local Settings -> Log File. It shows errors from your local system, such as login or database connection issues.
• PDM Archive Server Log Files: The SOLIDWORKS PDM Archive Log file can be found by right-clicking the archive server in the admin tool and selecting Show Archive Server Log File. This log shows server-side issues, including file replication and connection errors.
• System History: The SOLIDWORKS PDM System History is accessed via the Administration tool by right-clicking the vault name and selecting System History. It tracks changes made within the vault, which is helpful if you suspect workflow or permission changes.
• Windows Event Viewer: The Windows Event Viewer log can help diagnose crashes or other system-level issues related to SOLIDWORKS PDM. You can obtain these log files from the Windows Event Viewer.

Saving SOLIDWORKS PDM Log Files

To assist with support, you can save log files either individually or by using the Collect Support Information wizard in the Administration tool. This feature simplifies the process by gathering all necessary logs in one place, ready to share with our team.

Expertly Crafted Webinars and Blogs

At TriMech Group, we continuously update our database with blogs and webinars to provide insight into common issues and the latest updates. Many of our clients have found solutions to their problems by browsing these resources. If you’re looking for troubleshooting tips or information about new features, our blogs are a great place to start.

Featured articles on the Javelin Blog

Check out some of our latest resources to help troubleshoot SOLIDWORKS PDM at:

Dedicated Troubleshooting Resources

In addition to TriMech Group’s resources, SOLIDWORKS offers a variety of support materials. The SOLIDWORKS Knowledge Base, MySolidWorks, and the SOLIDWORKS User Forums are packed with useful guides, videos, whitepapers, and more to help troubleshoot common PDM issues.

• SOLIDWORKS Knowledge Base: The SOLIDWORKS Knowledge Base contains years of Service Requests, Bug Reports, and other articles that help troubleshoot software. They might include additional tools, hotfixes, or key steps to solve common errors.
• SOLIDWORKS User Forums: The SOLIDWORKS User Forums are by users, for users. They act as a place for every level of SOLIDWORKS user, including SOLIDWORKS employees, to share ideas, ask questions, and troubleshoot software.
• My.SolidWorks.com: MySolidWorks is packed with learning resources provided by SOLIDWORKS. There are different courses and learning paths that can help you learn almost any SOLIDWORKS-related topic.

Troubleshooting SOLIDWORKS PDM for Administrators

If you’re an administrator, the SOLIDWORKS PDM Professional Administration Guide provides in-depth troubleshooting and setup information. This guide can be accessed through the Administration tool under Help -> Professional Administration Guide.

SOLIDWORKS PDM and Microsoft SQL compatibility

Getting SOLIDWORKS PDM Support

If you find yourself troubleshooting SOLIDWORKS PDM but need more help than the above resources can provide, our dedicated SOLIDWORKS PDM Technical Support team is here to help. Whether you prefer email or a phone call, our resources are standing by waiting to assist. They can be reached at mailto:[email protected] or at 1-888-874-6324.

SOLIDWORKS PDM is a powerful tool, but issues can arise occasionally. Whether you’re contacting our support team, reviewing system logs, or browsing our extensive library of blogs and webinars, help is always available. Make the most of these resources to keep SOLIDWORKS PDM running smoothly and efficiently.

To connect with our Technical Support team, click here.