How to Navigate the DSx.Client Care & Order Website

The DSx.Client Care & Order website allows you to add, remove, or modify access to subscription benefits for your organization. Without being configured properly, your SOLIDWORKS users may not be able to make full use of their benefits.

Are you unable to access SOLIDWORKS media downloads? Do you need to manage your company’s 3DExperience user accounts? Below, we’ll go over how to access, navigate, and utilize the DSx.Client once you’ve been given access.

How to Access the DSx.Client Care & Order Website

1. Navigate to dsxclient.3ds.com
2. Log in with your 3DEXPERIENCE username and password.

   3DEXPERIENCE login screen

3. Enable two-factor authentication if you have not already done so.
   

   Enabling two-factor authentication

4. Proceed to the My Dashboard screen to see your company details and account access roles assigned.
   

   The DSx.Client Care welcome dashboard

Editing Users with Contact Administration

The Contact Administration page is used to keep track of user accounts associated with your company. Here you can add new contacts, obsolete or edit existing ones, and assign necessary support roles.

Your company account name and unique ID will be displayed at the top of the page, along with an overview of all existing users. If an employee already has a 3DEXPERIENCE account, but they are not listed on this page, you will need to add them as a new contact.

Information displayed on the Contact Administration page

To access the Contact Administration screen:

1. Click on Main Menu in the top bar.
2. Select Contact Administration.
   
   

   Opening the Contact Administration screen

Adding New Contacts

1. At the bottom of the contacts list, select New Contact.
   
   

   Adding a new contact to DSx.Client Care

2. Fill out the required information for a new contact.
3. Click on Save and then Return.
   
   

   Required information to add a new contact

Newly added contacts will receive a welcome email from ‘DSx-Client NoReply’, where they can complete their account setup. If no email is received, please have them check their spam folder.

Welcome email for a 3DEXPERIENCE ID

Assigning Support Roles

Once a user is created, the support roles will need to be assigned based on their desired level of access. The support roles will give them access to the Knowledge Base, software downloads, and certification vouchers.

Support roles and their permissions

The majority of users will only need the Support Restricted role, as they are mainly using it to access downloads. For more information on the primary contact support roles available for assignment and what permissions are included, please see the table above.

When you’re ready to assign a new role or modify an existing one, follow the steps below:

1. On the desired contact, click the Change button to the right of their name.
   

   Changing a user’s role

2. Choose the desired role or roles. Only one Support role should be added for a contact, but any can be combined with Security Administrator.
   

   Assigning desired access roles

3. Click OK.
4. To finalize the role changes made to one or more contacts, click Apply Role Changes. Failing to do so will revert all role changes.
   

   Finalizing all role changes during the session

Deleting Existing Contacts

The DSx.Client Care website does not allow you to fully delete contacts from your organization, but you are able to make them obsolete. By marking a contact obsolete, you remove their access from your SOLIDWORKS subscription benefits.

Marking a user as Obsolete

To mark a contact as obsolete, all you need to do is remove all existing roles and select Obsolete on the contact’s name. Failure to remove all existing roles will stop you from marking them as obsolete and removing access.

Additional Menu Options

When selecting the Main Menu dropdown on the DSx.Client Care website, there are a few other options listed outside of Contact Administration.

Knowledge Base

The 3DS Knowledge Base is a central information hub that provides technical content for all of Dassault Systèmes’ products, including the SOLIDWORKS and 3DEXPERIENCE platforms. You can find user guides, question and answer pages, and bug reports.

Click here for more information on the 3DS Knowledge Base.

Manage your SRs and CRITSITS

This page allows users to view, create, or modify any service requests submitted directly to SOLIDWORKS. Depending on whether a Security Administrator has also been assigned a Support Administrator or Support Restricted role, they will be able to see only their own submissions or those submitted by any contact associated with their account.

While this can be useful, it is still recommended that users submit support requests directly to their VAR.

Search/New Media Download & Order

These menu options are intended for PLM clients, such as those using CATIA V5, who are on support. They are used to request access to the next version of a PLM product or to search for existing requests submitted.

These do not apply to SOLIDWORKS users and can typically be ignored.

Are you still having issues accessing your subscription benefits? Contact our Technical Support team here.